Our Guarantee: Results, Not Regret
At VideoGen AI, we are confident in the quality and speed of our AI video generation platform. Our refund policy is designed to be fair, transparent, and reflective of the computational costs involved in generating high-resolution video content.
1. Subscription Cancellation (Stopping Recurring Charges)
A. How to Cancel
You can cancel your recurring Service subscription (monthly or annual) at any time through your Account Settings or Billing Dashboard.
B. Effective Date
Cancellation takes effect at the end of your current billing cycle. You will retain access to your plan’s features, remaining credits, and generated content until that final date, and you will not be charged for the next period.
2. Refund Policy: Service Fees
Our refund policy distinguishes between new customer assurance and ongoing service usage.
A. New Customer Assurance (3-Day Full Refund Window)
For all new, first-time subscribers to any paid plan, we offer a short assurance period:
If you cancel your paid subscription plan within the first three (3) calendar days of your initial payment AND you have used less than 10% of your included monthly credits, you are eligible for a full refund of that initial subscription fee.
Request Process: To request this refund, you must first cancel your subscription via your account settings and then email our Billing team at
billing@videogenai.prowith the subject line « 3-Day Refund Request. »
B. Standard Subscription Refunds (After 3 Days)
Due to the significant, immediate, and non-reversible computational costs (GPU time, model inference, and storage) associated with generating video content, our standard policy is as follows:
| Plan Type | Refund Eligibility |
| Monthly Plans | No refunds are provided for any part of the paid month. Access continues until the end of the paid term. |
| Annual Plans | Non-refundable. Once the 3-day assurance window passes, fees for annual subscriptions are not refundable, except in cases of permanent, documented service failure attributable to VideoGen AI that lasts longer than 72 hours. |
C. Credit Purchases and Top-Ups
All purchases of additional video credits, add-ons, or custom features are final and non-refundable. Credits do not expire, but they cannot be exchanged for cash or transferred to another account.
3. Account Termination and Prohibited Use
VideoGen AI takes the security and legality of generated content seriously.
Violation of Terms: If your account is suspended or terminated due to a violation of our Terms of Service (including the creation or attempted creation of illegal, harmful, or non-consensual content, as defined in our Acceptable Use Policy), you will NOT be eligible for any refund of subscription fees, remaining credits, or other service purchases.
4. Payment Disputes
Before submitting a chargeback, please contact us immediately. If you initiate a chargeback or payment dispute with your bank or payment provider:
Your VideoGen AI account will be suspended immediately.
We reserve the right to dispute the chargeback, using your usage history and this policy as evidence.
We prefer to work directly with you to find a fair resolution.
For all billing and refund inquiries, please contact: billing@videogenai.pro
