Privacy Policy

Your Privacy in the Age of AI Video

Welcome to the VideoGen AI Privacy Policy. Your privacy is paramount, especially when creating and handling advanced media like AI-generated videos. This policy details how VideoGen AI (« Company, » « we, » « us, » or « our ») collects, uses, protects, and discloses your personal information in connection with our Service, available at https://videogenai.pro.

By accessing or using the Service, you consent to the data practices described in this policy.

1. Information We Collect

We collect information primarily to provide and improve the AI video generation capabilities, maintain account security, and handle billing.

A. Information You Directly Provide

Category	Data Collected	Purpose
Account Registration	Name, Email Address, Password (hashed)	To create and manage your account and communicate service updates.
Billing & Payment	Payment details (handled by a PCI-compliant processor), Billing Address	To process subscriptions and manage payments securely.
Input Content	Text scripts, Voice recordings, Reference images/videos, Prompts	The core data needed for our AI models to generate your requested video Output.

B. Data Generated by the Service

Category	Data Collected	Purpose
Generated Output	Final video files and intermediate assets	Stored securely on your behalf to enable download, editing, and revision history.
Usage Metrics	Models used, generation time, number of videos created	To calculate billing credits, optimize model performance, and understand feature adoption.

C. Automatically Collected Data

Category	Data Collected	Purpose
Device & Access	IP address, browser type, operating system, pages viewed, time stamps	System administration, preventing fraud, analyzing traffic, and diagnosing server issues.
Tracking Technology	Cookies, local storage, web beacons	To maintain user session state, remember preferences, and perform basic analytics (see Section 5).

2. How We Use Your Data

We use the collected data for the following legitimate business purposes:

Service Delivery: To operate the AI video generation and rendering engines, manage file storage, and ensure the functionality of your subscription plan.
Safety and Moderation: To enforce our Terms of Service and Acceptable Use Policy, including using automated and human review processes to detect and prevent the creation of illegal or harmful content (e.g., deepfakes, copyright infringement).
Security and Improvement: To monitor system health, audit unauthorized access attempts, and fix software bugs.
Legal Compliance: To meet any legal or regulatory obligations, respond to subpoenas, or comply with data take-down requests.
AI Model Optimization: We use anonymized and aggregated metadata related to model performance and feature usage to improve our underlying AI technology. We do not use your proprietary Input or Output content to train models for other customers.

3. Data Sharing and Disclosure

We do not sell your Personal Data. We share information only in the following contexts:

Third-Party Service Providers: We share necessary data with trusted vendors who perform functions on our behalf, such as:
- Payment Processors (e.g., Stripe): To handle billing and subscription transactions.
- Cloud Hosting (e.g., AWS/GCP): To store and process your video Input and Output securely.
- Analytics Providers (e.g., Google Analytics): To analyze website traffic and user behavior (using anonymized data where possible).
Sub-processors (AI Models): As part of the video generation process, your text and image/audio inputs are transferred to third-party AI model providers (LLMs and Image/Video Generation models). We ensure these partners are bound by confidentiality obligations.
Legal Requirements and Harm Prevention: We may disclose your information if we believe it is necessary to:
- Comply with legal obligations, including law enforcement requests.
- Protect the rights, property, or safety of VideoGen AI, our users, or the public. This includes cooperation in investigations related to deepfake misuse or illegal content generation.

4. Data Security and Retention

Security Measures: We implement robust technical and organizational security measures, including HTTPS/TLS encryption for data transmission and AES-256 encryption for data at rest. Access to customer data is strictly limited to authorized personnel using the Principle of Least Privilege.
Retention: We retain your account data and Output files as long as your account is active or as needed to provide you with the Service. If you close your account, we will delete or anonymize your Personal Data within a reasonable timeframe, unless legal or regulatory obligations require longer retention (e.g., financial records).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service.

Essential Cookies: Required for the Service to function (e.g., keeping you logged in).
Performance Cookies: Used for website analytics to understand how the Service is used and to improve its performance.
Your Control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Your Data Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

Access: Request a copy of the Personal Data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure (« Right to Be Forgotten »): Request the deletion of your Personal Data, subject to our legal obligations.
Opt-Out: Opt-out of the sharing or sale of your Personal Information (Note: VideoGen AI does not sell Personal Information).

To exercise these rights, please contact us using the details below.

7. Contact Information

If you have questions or concerns about this Privacy Policy or your data:

Email: privacy@videogenai.pro

Website: https://videogenai.pro

VideoGen AI

525 N Brand Blvd, Glendale, CA 91203

Effective Date: January 05, 2025